FAQ's

 

Account

How do i create a Tenn Outdoors account?

You can create a Tenn Outdoors account by clicking the Sign In link at the top of the page and hitting the 'Sign Up' link there.

How do i signup to receive the latest information on sales, new releases and more?

At the bottom of everypage is an entry field to enter your email address that will enable you to receive all the latest news and information.

To unsubscribe simply hit the 'Unsubscribe' link at the bottom of the latest newsletter you have received from us.

 Delivery/Collection

What delivery methods do we offer?

Delivery

We currently offer two delivery options: Royal Mail Special Delivery,and 2nd Class Standard Delivery.

Special Delivery: We aim to deliver all mainland UK special delivery orders one working day after the day you place your order with us, for orders placed before 12pm (GMT).

2nd Class Standard delivery: We aim to deliver all mainland UK,standard orders in 3-5 working days.

However, sometimes during sale periods or other busy periods deliveries may take longer. If you have not received your delivery within 7 working days please contact us. Please note however, that Royal Mail do stipulate that a delivery within the UK isn't classified as missing until 15 working days have passed.
Full details on our delivery methods as well as our International shipping rates can be found here.

Collection

Alternatively, we offer the option to collect your order from our St Leonards Office. During the checkout stage select 'collection' from shipping methods. Once we have received and picked your order, you will receive an email letting you know it is ready for collection.

Collection Point:

Tenn Outdoors Ltd

82 Castleham Road

St Leonards-on-sea

TN38 9NT

Between 9-4pm, monday to friday(excl public holidays).

Customer Service

How can I get in touch with Tenn Outdoors?

Our customer services team endeavour to respond to all enquiries within 24 hours during opening times. Please use this form to get in touch with any questions or concerns about your order, account, or other brand and product related matters.

Alternatively we can be reached by:

By Phone: 01424 854411

By Email: shop@tenn-outdoors.co.uk

By Fax: 0844 4435799

By Mail:
Tenn-Outdoors Ltd
82 Castleham Road
Castleham Industrial Estate
St. Leonards-on-Sea
East Sussex
TN38 9NT
United Kingdom

Exchanges/Returns

What is our returns process?

We offer a very easy exchange and refund policy. If you change your mind within 30 days of receipt of your order, we will gladly exchange it or refund the purchase price, whatever the reason.

Please note that unless faulty, products must be returned in an unused, re-saleable condition and have all packaging and tags intact. 

Make sure to include your original invoice stating the reason for return/exchange, or include a note with your name, full address, order number(if possible) and reason for return so that we can identify the return.

We normally process refunds within 3 working days once the returned products have been received into our warehouse. Upon inspection of the returned product, refunds are issued via the same way as the original payment was made.

 Clothing/Sizing

How do you size your items?

All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

Mens & Womens size charts can be found here.

What is the best way to clean/maintain my Tenn clothing?

It is important to properly care for and clean Tenn's technical cycle clothing, otherwise you run the risk of compromising both lifespan and efficiency of your product. Every item of Tenn clothing has a white care label stitched into it, providing washing instructions so you can maintain your item. Should you have any questions or queries with regardsto caring for your Tenn product, we are always happy to assist.

Are there secret messages on the clothing labels?

Yes, yes there are.